Cancellation and returns
Cancellation and Returns
We are sorry, we cannot accept cancellation once your order completed. Exclusively in the case of if the product is incorrect, damaged, and defective, we will accept returns. Please contact us within 3 days of receiving the product.
Please do not discard any of the packaging, it must also be in the original packaging, all items that you received with the product. For any other reason, we do not accept returns and cancellation.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@singingcrane.net.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We are sorry we can't exchange it to the same design. We have only one design each.
Shipping
To return your product, we will let you know the mailing address by email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We are sorry, we cannot accept cancellation once your order completed. Exclusively in the case of if the product is incorrect, damaged, and defective, we will accept returns. Please contact us within 3 days of receiving the product.
Please do not discard any of the packaging, it must also be in the original packaging, all items that you received with the product. For any other reason, we do not accept returns and cancellation.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@singingcrane.net.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We are sorry we can't exchange it to the same design. We have only one design each.
Shipping
To return your product, we will let you know the mailing address by email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.